Refund Policy:

SVS will endeavor to offer an exceptional service to our clients to obtain a visa. In the unlikely event that we are unable to successfully submit an acceptable visa application we will process a refund on that application as per the terms below. It remains the client’s responsibility to provide us with accurate and detailed information as per our checklist and advice in order for us to be able to complete the application successfully.

Refunds will not be granted where incorrect information is received by SVS and results in a rejected application.

Should you wish to withdraw your application before we have submitted to the embassy / high commission / consulate, we will provide you with a 100% refund on your visa fee, 50% on our service fee and 100% on value added service charges that were not utilized.

Should you for any reason need to withdraw your application once it has been submitted to the embassy / high commission / consulate, you will not be eligible for a refund.

Definitions:

"we", "us" and "our" refers to SVS Visa Services.

"you", "your" or "yourself" refers to the person using the website or applicant.

"Documents" means the passport, application and supporting documentation provided by the applicant to SVS Visa Services.